Delivery Information

With the majority of our items being personalised we have lead times which can be seen below for each type. We aim to complete production of items as quickly as possible. Once items have been produced they will be dispatched based on the delivery option you choose. Note: Items are not dispatched with any receipt/order information so are perfect to send directly to the recipient.

Once you have placed your order we begin the process of personalising your item/s. The personalisation production time varies depending on the type of product. This then affects the total time from placing your order to delivery. Below you will see a guide to the lead times for our most common items.

Production Times

Below is a list of average production times based on product type. This information is just a guideline and may vary from product to product, please see product page for accurate information.

• Dispatched within 24-48 hours (working days): Selected Mugs, Decals
• Dispatched within 3-5 working days: Rock Slates, Jewellery, glasswear, candles
• Dispatched within 7-12 working days: All Clothing either embroidered or vinyl
• Dispatched within 10-14 working days. Large orders

Please note: Large company orders may take longer then stated above due to this being a small family business.

During busy times of the year such as the lead up to Christmas these times may increase, we advise you to place your order with plenty of time to spare during these busy times. Please check individual product pages for lead/personalisation times. If you are unsure about the time it will take for a product to be delivered please contact us and we will be able to give you a better indication of when the item will arrive at your door. [email protected]